Job description
Job Description
We are looking for a Desktop & Laptop Support Engineer to provide Level 1 IT infrastructure support, troubleshoot end-user technical issues and maintain desktop and laptop systems.
Key Responsibilities
- Install, configure and troubleshoot Windows 10/11 operating systems.
- Diagnose desktop, laptop, printer and peripheral hardware issues.
- Troubleshoot LAN, Wi-Fi, TCP/IP, DNS and DHCP connectivity issues.
- Configure Microsoft Outlook, Microsoft 365 and Teams.
- Support Active Directory user accounts, password resets and account unlocks.
- Install software, drivers, security updates and antivirus applications.
- Log, track and resolve incidents through ITSM ticketing tools.
- Escalate unresolved technical issues to L2/L3 support teams.
Required Technical Skills
Windows 10/11, Desktop Hardware, Laptop Troubleshooting, Networking Fundamentals, TCP/IP, DNS, DHCP, Active Directory, Microsoft 365, Outlook and ITSM.
Qualifications
Any Graduate, Diploma or relevant IT qualification with basic IT infrastructure knowledge.
Posted .
Application method: submit the secure form for this vacancy.